Terms of service

OVERVIEW

This website is operated by Pentavite International Company Limited. Throughout the site, the terms “we”, “us” and “our” refer to Pentavite International Company Limited. Pentavite International Company Limited offers this website, including all information, tools, products and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our website and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms, conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation browsers, customers, merchants, vendors and contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the website, you agree to be bound by these Terms. If you do not agree to all the terms and conditions of this agreement, you may not access the website or use any services.

Any new features, products or tools added to the current store shall also be subject to these Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms by posting updates and/or changes to our website. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

Our store is hosted on Shopify Inc. Shopify provides us with the online e-commerce platform that allows us to sell our products and services to you.

SECTION 1 – ONLINE STORE TERMS

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your country, state or province of residence, or that you are the age of majority in your country, state or province of residence and you have given us your consent to allow any of your minor dependents to use this website.
You may not use our products for any illegal or unauthorized purpose, nor may you violate any laws in your jurisdiction in the use of the Service, including but not limited to copyright laws, consumer protection laws and applicable health product regulations.
You must not transmit any worms, viruses or any code of a destructive nature.
A breach or violation of any of the Terms may result in an immediate termination of your access to our Service.

SECTION 2 – GENERAL CONDITIONS

We reserve the right to refuse service to anyone for any reason at any time.
You understand that your content, not including credit card information, may be transferred unencrypted and involve transmissions over various networks and changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is encrypted during transfer over networks.
You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, access to the Service, or any contact on the website through which the Service is provided, without express written permission from us.
The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

SECTION 3 – ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION

We are not responsible if information made available on this website is not accurate, complete or current. The material on this website is provided for general information only and should not be relied upon as the sole basis for making decisions without consulting more accurate, complete or timely sources of information.
Any reliance on the material on this website is at your own risk.
This website may contain certain historical information. Historical information is not current and is provided for your reference only. We reserve the right to modify the contents of this website at any time, but we have no obligation to update any information on our website. You agree that it is your responsibility to monitor changes to our website.

SECTION 4 – HEALTH AND PRODUCT INFORMATION

The products sold on this website are vitamins, dietary supplements and/or health-related consumer products. Product information provided on this website is for general informational purposes only and is not intended to diagnose, treat, cure or prevent any disease.
The information on this website should not be considered medical advice. If you are pregnant, nursing, taking medication, have a medical condition, or are purchasing products for children, elderly persons or individuals with specific health concerns, please consult a qualified healthcare professional before using any supplement product.
Results may vary from person to person depending on individual health condition, diet, lifestyle and usage. Please read the product label, ingredients, directions for use, warnings and any applicable instructions before consumption.

SECTION 5 – MODIFICATIONS TO THE SERVICE AND PRICES

Prices for our products are subject to change without notice.
We reserve the right at any time to modify or discontinue the Service, or any part or content thereof, without notice.
We shall not be liable to you or any third party for any modification, price change, suspension or discontinuance of the Service.

SECTION 6 – PRODUCTS OR SERVICES

Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return, refund or exchange only according to our Return & Refund Policy.
We have made every effort to display as accurately as possible the colors, images, packaging and product information of our products. However, we cannot guarantee that your device’s display of any color, image or packaging will be accurate. Product packaging, labels or ingredients may be updated from time to time, and the actual product received may differ slightly from images shown on the website.
We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis.
We reserve the right to limit the quantities of any products or services that we offer. All product descriptions, availability and pricing are subject to change at any time without notice, at our sole discretion.
We reserve the right to discontinue any product at any time. Any offer for any product or service made on this website is void where prohibited.

SECTION 7 – ACCURACY OF BILLING AND ACCOUNT INFORMATION

We reserve the right to refuse, cancel or limit any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household, per account, per payment method or per order.
These restrictions may include orders placed by or under the same customer account, the same credit card or payment account, and/or orders that use the same billing or shipping address.
In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the email address, billing address, shipping address or phone number provided at the time the order was placed.
We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers, distributors or unauthorized sellers.
You agree to provide current, complete and accurate purchase, billing, shipping and account information for all purchases made on our website. You agree to promptly update your account and other information, including your email address, shipping address, billing address and payment information, so that we can complete your transactions and contact you as needed.
For more details, please review our Return & Refund Policy and Shipping Policy.

SECTION 8 – SHIPPING, RETURNS AND REFUNDS

Shipping, delivery time, return, refund and exchange matters are governed by our Shipping Policy and Return & Refund Policy.
Due to the nature of vitamins, dietary supplements and health-related products, returns or exchanges may be restricted for safety, hygiene and quality control reasons. Opened, used or improperly stored products may not be eligible for return or exchange unless required by applicable law or approved by our customer service team.
If you receive a damaged, defective, incorrect or missing item, please contact us within the period stated in our Return & Refund Policy and provide the required supporting information, such as order number, photos or videos of the product, packaging and shipping label.

SECTION 9 – OPTIONAL TOOLS

We may provide you with access to third-party tools over which we neither monitor nor have any control or input.
You acknowledge and agree that we provide access to such tools “as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement.
We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.
Any use by you of optional tools offered through the website is entirely at your own risk and discretion. You should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider.

SECTION 10 – THIRD-PARTY LINKS

Certain content, products and services available via our Service may include materials from third parties.
Third-party links on this website may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content, accuracy, policies or practices of third-party websites. We do not warrant and will not have any liability or responsibility for third-party materials, websites, products or services.
Please review carefully the third party’s policies and practices before engaging in any transaction. Complaints, claims, concerns or questions regarding third-party products or services should be directed to the third party.

SECTION 11 – USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS

If, at our request, you send certain specific submissions, such as reviews, survey responses, contest entries or feedback, or without a request from us you send creative ideas, suggestions, proposals, plans or other materials, whether online, by email, by postal mail, through social media or otherwise, you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use such submissions in any medium.
We are and shall be under no obligation to maintain any comments in confidence, to pay compensation for any comments, or to respond to any comments.
We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion to be unlawful, offensive, threatening, libelous, defamatory, obscene, misleading, spam, or otherwise objectionable, or that violates any party’s intellectual property rights or these Terms.
You agree that your comments will not violate any right of any third party, including copyright, trademark, privacy, personality or other personal or proprietary rights. You further agree that your comments will not contain unlawful, abusive, obscene or misleading material, or contain any computer virus or malware.
You may not use a false email address, pretend to be someone other than yourself, or otherwise mislead us or third parties as to the origin of any comments.

SECTION 12 – PERSONAL INFORMATION

Your submission of personal information through the website is governed by our Privacy Policy.
By using our website, placing an order, creating an account, subscribing to marketing communications or contacting us, you may provide personal information such as your name, contact number, email address, billing address, shipping address, order information and payment-related information.
Please review our Privacy Policy for more information on how we collect, use, disclose and protect your personal information.

SECTION 13 – ERRORS, INACCURACIES AND OMISSIONS

Occasionally there may be information on our website or in the Service that contains typographical errors, inaccuracies or omissions. These may relate to product descriptions, ingredients, pricing, promotions, offers, shipping charges, delivery times, availability or other information.
We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information on the website or in the Service is inaccurate at any time without prior notice, including after you have submitted your order.
We undertake no obligation to update, amend or clarify information on the website or in the Service, including pricing information, except as required by law.

SECTION 14 – PROHIBITED USES

In addition to other prohibitions set forth in these Terms, you are prohibited from using the website or its content:
(a) for any unlawful purpose;
(b) to solicit others to perform or participate in unlawful acts;
(c) to violate any international, federal, state, provincial or local laws, regulations, rules or ordinances;
(d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others;
(e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate or discriminate against others;
(f) to submit false or misleading information;
(g) to upload or transmit viruses, malware or any other type of malicious code;
(h) to collect or track the personal information of others;
(i) to spam, phish, pharm, pretext, spider, crawl or scrape;
(j) for any obscene or immoral purpose;
(k) to interfere with or circumvent the security features of the Service or any related website;
(l) to resell, distribute or export our products in violation of applicable laws or without authorization.
We reserve the right to terminate your use of the Service or any related website for violating any prohibited uses.

SECTION 15 – DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY

We do not guarantee, represent or warrant that your use of our Service will be uninterrupted, timely, secure or error-free.
We do not warrant that the results obtained from the use of the Service will be accurate or reliable.
You agree that from time to time we may remove the Service for indefinite periods of time or cancel the Service at any time, without notice to you.
You expressly agree that your use of, or inability to use, the Service is at your sole risk.
The Service and all products and services delivered to you through the Service are, except as expressly stated by us, provided “as is” and “as available” for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title and non-infringement.
To the maximum extent permitted by applicable law, in no case shall Pentavite International Company Limited, our directors, officers, employees, affiliates, agents, contractors, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special or consequential damages of any kind, including without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs or similar damages, whether based in contract, tort, negligence, strict liability or otherwise, arising from your use of the Service or any products purchased through the Service.

SECTION 16 – INDEMNIFICATION

You agree to indemnify, defend and hold harmless Pentavite International Company Limited and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, suppliers, service providers and employees from any claim or demand, including reasonable attorneys’ fees, made by any third party due to or arising out of your breach of these Terms or the documents incorporated by reference, or your violation of any law or the rights of a third party.

SECTION 17 – SEVERABILITY

If any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law. The unenforceable portion shall be deemed to be severed from these Terms, and such determination shall not affect the validity and enforceability of any other remaining provisions.

SECTION 18 – TERMINATION

The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.
These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms at any time by notifying us that you no longer wish to use our Services, or when you cease using our website.
If, in our sole judgment, you fail or we suspect that you have failed to comply with any term or provision of these Terms, we may terminate this agreement at any time without notice, and you will remain liable for all amounts due up to and including the date of termination. We may also deny you access to our Services or any part thereof.

SECTION 19 – ENTIRE AGREEMENT

The failure of us to exercise or enforce any right or provision of these Terms shall not constitute a waiver of such right or provision.
These Terms of Service and any policies or operating rules posted by us on this website or in respect to the Service constitute the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us.
Any ambiguities in the interpretation of these Terms shall not be construed against the drafting party.

SECTION 20 – GOVERNING LAW

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of Malaysia, unless otherwise required by applicable law.

SECTION 21 – CHANGES TO TERMS OF SERVICE

You can review the most current version of the Terms of Service at any time on this page.
We reserve the right, at our sole discretion, to update, change or replace any part of these Terms by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms constitutes acceptance of those changes.

SECTION 22 – CONTACT INFORMATION

Questions about the Terms of Service should be sent to us at:
Email: pentavite_MY@by-health.com
Company: Pentavite International Company Limited
Website: https://pentavite.com.my