FAQs

Frequently Asked Questions (FAQs)

At Pentavite, your family’s health and wellbeing are at the heart of everything we do. Our FAQs bring together helpful information about our products, ingredients, usage, allergens, orders and delivery, so you can feel confident when choosing Pentavite for your family. If you can’t find the answer you’re looking for or need further assistance, please contact our friendly customer care team—we’re always happy to help.

Pentavite is a vitamin and dietary supplement brand founded in Australia in 1940. The brand offers vitamins and minerals, beauty supplements, functional nutrition products and children’s nutrition products in formats such as chewable tablets, gummies and sachets.

Pentavite was founded in Australia in 1940 and has more than 85 years of brand heritage. The brand expanded into Southeast Asia, including Malaysia, in 2023.

Pentavite Malaysia currently groups its products into four main categories: Vitamins & Minerals, Beauty Supplements, Functional Nutrition and Kids Nutrition. Visit the All Products page to see the current range, formats and availability.

Women’s Multi Fruits & Veggies Chewable Tablet is designed for adult women’s daily nutritional support. It combines 14 essential nutrients with nine fruit and vegetable ingredients in a once-daily chewable tablet. Always follow the product label and check the suitability information before use.

Men’s Multi Fruits & Veggies Chewable Tablet is designed for adult men’s daily nutritional support. It contains vitamins and minerals, nine fruit and vegetable ingredients and taurine in a once-daily chewable tablet. Always follow the product label and check the suitability information before use.

Yes. pentavite.com.my is the Pentavite Malaysia website where customers can view the current product range, read product information and policies, and place orders for delivery within Malaysia.

Check the Directions section on the product page and the instructions on the product label. Serving sizes differ by product and age group. Do not exceed the recommended amount, and ask a healthcare professional if you are unsure which serving is appropriate for you or your child.

Different supplements may contain overlapping vitamins, minerals or other active ingredients. Choose combinations according to your nutritional needs, compare the ingredient panels and avoid exceeding the recommended amounts. If you take medication, manage a health condition or are unsure about a combination, consult a healthcare professional first.

Do not assume that every Pentavite product is suitable during pregnancy or breastfeeding. Many current product pages state that the product is not recommended for pregnant or lactating women. Check the individual label and consult a healthcare professional before use.

If you take prescription medicine, have a chronic condition or are under medical care, speak with your doctor or pharmacist before starting a supplement. Bring the product label or ingredient list so they can assess whether it is suitable for your circumstances.

The suitable age depends on the product. Some products are formulated for children from age 2 or 3, while many adult products are not recommended for children under 12. Follow the age range and serving directions on the specific product label, and supervise children when they take gummies or chewable tablets.

No. Suitability varies by product. Several adult products are described as vegetarian-friendly, while MULTIBUDS and IMMUBUDS contain bovine gelatine and are not vegetarian. Products containing milk, marine collagen or other animal-derived ingredients are not vegan. Check the ingredient panel and product page before purchase.

Biobloom, Collabouncy and Mixed Fruits & Vegetables Multivitamin Gummy used plant-based pectin, no gelatin added. MULTIBUDS and IMMUBUDS contain bovine gelatin.

Store products sealed in a cool, dry place and follow any temperature instructions on the label. MULTIBUDS and IMMUBUDS should be stored below 25°C. Keep supplements away from children and do not use a product if its safety seal is broken or missing. Check the package for the expiry date and batch information.

Orders placed on pentavite.com.my are fulfilled from a Malaysia warehouse unless otherwise stated. Delivery is currently available within Malaysia, including West Malaysia and East Malaysia, subject to courier coverage and service availability.

Orders are usually processed and dispatched within two business days after payment confirmation. After dispatch, estimated delivery is about 3–5 business days for West Malaysia and 2–7 business days for East Malaysia. These are estimates and may change during campaigns, holidays, severe weather or courier delays.

Any applicable shipping fee is shown at checkout before payment. Free shipping may be offered during selected campaigns or when an order meets the stated minimum spend. When tracking is available, the number may be sent by email, SMS or WhatsApp, or shown on the order confirmation page.

You may request a return within 15 days after receiving your order if the product is unopened, unused, in its original packaging and in the same condition as received. Proof of purchase is required, and the return must be reviewed and approved by customer service before you send anything back.

Contact Pentavite Malaysia as soon as possible and provide your order number, order confirmation, clear photos of the parcel, shipping label, products and packaging, plus an unboxing video if available. For a damaged product or parcel, contact customer service within seven days of delivery so the case can be reviewed.